Privacy, Cookie, and Secure Usage Policy
1. Introduction
CATRION respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Law and is applicable to data protection regulations in the Kingdom of Saudi Arabia. This Policy describes how we look after your personal data when you visit any of CATRION websites including not limited to (https://catrion.com/) (https://supplier.catrion.com/) (https://ebid.catrion.com/) (https://declarationform.catrion.com/) (https://customer.catrion.com/) and/or any of CATRION mobile Applications (“Platforms”) and tells you about your privacy rights and how all regulations protect you.
CATRION is providing this privacy policy to inform you (“you” refers to any entity or person who is not an CATRION employee) regarding our collection, use, disclosure, and storage of data about you that we collect via our websites, mobile applications, email or otherwise. We keep our Privacy Policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your contractual relationship with us.
Please note that by providing your personal information, you hereby consent to the privacy policy and agree that we may collect, use, and disclose personal information according to the privacy policy. Note that you are not obligated to provide any information we ask you to provide. However, if you do not provide us with the information we ask for, we may not be able to provide any products or services based on the collection of this information.
2. General Terms:
2.1. www.catrion.com “the website”, the Website is operated by CATRION Catering Holding Company, a Saudi Joint Stock company, with Commercial Registration No. 4030175741, having its principal office at Prince Sultan Road, Al Muhammadiyah District 5, P.O. Box 9178, Jeddah 21413, Kingdom of Saudi Arabia - Registered Capital: SAR
820,000,000.00.
2.2. Personal Data: Any data, regardless of its source or form, that may lead to identifying an individual specifically, or that may directly or indirectly make it possible to identify an individual, including name, personal identification number, addresses, contact numbers, license numbers, records, personal assets, bank and credit card numbers, photos and videos of an individual, and any other data of personal nature.
2.3. Personal Data Protection “PDP law”
2.4. Applicable law: shall mean data protection regulations that are in force, now or in the future.
The user of CATRION Website shall be referred to as (“You”,“your”) including, individuals, entity, in the case of any minor, the minor’s parent or guardian.
3. Who Are We and What Do We Do?
About CATRION
3.1. CATRION, is a leading Saudi Arabian company, with a 40-year history of excellence and innovation. Initially conceived to provide catering services to Saudia, it diversified into In-Flight services, Commercial Laundry, Giga Projects, Retail, and Integrated Catering and Facilities Management. Its Culinary Academy nurtures talent and provides world-class culinary education.
3.2. CATRION understands the importance of protecting your Personal Data and endeavors to process it in accordance with applicable data protection laws and regulations, primarily Saudi Arabia’s National Data Management Office’s Interim Regulations on Personal Data Protection (the “Interim Regulations”) and other applicable data protection laws and regulations (the Interim Regulations and such other laws and regulations referred to generally herein as “Applicable Data Protection Law”).
3.3. For the purpose of Applicable Data Protection Law, CATRION’s the Controller (i.e., person responsible for deciding how your Personal Data is processed) and responsible for your Personal Data.
4. How
This Privacy Policy Applies
This
Privacy Policy applies where we are acting as a data controller
with respect to your personal data as a visitor of our website
and/or user of our services; in other words, where we determine
the purposes and means of the processing of your personal data.
We
will only process your personal data in the manner set out in
this Privacy Policy if you have specifically agreed or consented
to us doing so (for example through your explicit acceptance of
this Privacy Policy or via an electronic tick-box or other
similar measures as required by the PDP Law).
5. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
5.1. Direct
interactions.
You may give us your Identity and Contact Data by filling in
forms on the Platforms or by corresponding with us by phone,
e-mail or otherwise. This includes personal data you provide when
you:
a. apply for a vacancy.
b. register on our website.
c. give
us feedback or contact us.
5.2. Automated
technologies or interactions.
As you interact with our website, we will automatically collect
technical data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies and
other similar technologies. We may also receive technical data
about you if you visit other websites employing our cookies.
Please see our cookie policy below for further details.
5.3. Third parties or publicly available sources. This is information we receive about you if you use any of the other sites we operate or the other services we provide. We may work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
5.4. Messaging services. You may give us information through answering questions through SMS replies. We ask for your communication permissions so that we can inform you about our opportunities, feedback, vacancies etc. that we think will be of interest to you via SMS and similar electronic communication tools.
5.5. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
6. How We Use Your Personal Data
6.1. We will only use your personal data when the PDP Law allows us to. In collecting personal information, CATRION clarifies the purpose and acquires such information to the extent of such purpose. In addition, CATRION will use such personal information only for the intended purpose.
6.2. We may use your personal data for one or more of the following purposes:
a. To register you as an existing or prospective vendor to process
b. To process your application for a vacancy
c. To register you as a customer
d. To answer any queries submitted through the Website or sent to us by email or other forms of communication.
6.3. To manage our contractual relationship with you which may include:
1) Notifying you about changes to our terms or Privacy Policy
2) Asking you to leave a review or take a survey.
6.4. To enable you to complete a survey.
6.5. To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
6.6. To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
6.7. To
use data analytics to improve our website, products/services,
marketing,
customer relationships and experiences.
6.8. To make suggestions and recommendations to you about goods or services that may be of interest to you.
6.9. Please note that we do not sell your information.
The above reasons may not be exhaustive, and we may at any time process your Personal Data for any other lawful ground listed in the PDP Law without the need for any further notification.
7. Disclosures
Of Your Personal Data
7.1. External third-party service providers who administer our Platforms and provide internet services and host our facilities, provide data warehousing services, customer relationship management services, marketing services, car services or customer survey services.
7.2. Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.
7.3. Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.
We have implemented safeguards to ensure that our service providers treat personal data in a way that is consistent with the terms of this Privacy Policy and the PDP Law, and that it is not used except to fulfil products or services to us or where we believe there is a lawful basis for processing of your personal data.
8. Third- party Links
Our Platforms may contain links, plug-ins, and applications to third-party websites. Please be aware that we are not responsible for the privacy statements and privacy practices of websites not operated by us or an entity in CATRION Holding Company. We encourage you to read the privacy statements of each and every website you visit. This Privacy Policy applies solely to information collected by our Platforms.
9. Data Protection of minors and Children
Children We are committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children"s online activities and interests. We do not knowingly collect information from children, and we do not target our websites to children.
10. International Transfers
Some
parties that process or store personal data in accordance with
this privacy policy may be located in other jurisdictions outside
of Saudi Arabia Therefore, by giving your consent, you
understand and unambiguously agree that your information may be
processed and stored in these jurisdictions and that different
privacy laws may apply in these countries which may not ensure
the same level of data protection as granted under the PDP Law
and this Privacy Policy.
We only make these
arrangements or transfers where we are satisfied that adequate
levels of protection are in place to protect any information held
in that country or that the service provider acts at all times in
compliance with applicable privacy laws. Where required under
applicable laws we will take measures to ensure that personal
data handled in other countries will receive at least the same
level of protection as it is given in your home country.
Transfers will be protected by appropriate safeguards,
namely the use of standard data protection clauses.
In
the event your personal data is transferred to a foreign
jurisdiction, it may be subject to the laws of that jurisdiction,
and we may be required to disclose it to the courts, law
enforcement or governmental authorities in those jurisdictions
but we will only do so where required by applicable laws.
11. Data Security
We
have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used, or accessed in
an unauthorized way, altered or disclosed. In addition, we limit
access to your personal data to those employees, agents,
contractors and other third parties who needs access to your
personal data for business purposes. They will only process your
personal data on our instructions, and they are subject to a duty
of confidentiality.
We may need to request specific
information from you to help us confirm your identity and ensure
your right to access your personal data (or to exercise any of
your other rights). This is a security measure to ensure that
personal data is not disclosed to any person who has no right to
receive it. We may also contact you to ask you for further
information in relation to your request to speed up our response.
We have put in place procedures to deal with any
suspected personal data breach and will notify you and the Saudia
Arabia Data Office of a breach where we are legally required to
do so.
However, no internet-based site can be 100%
secure and we cannot be held responsible for unauthorized or
unintended access that is beyond our control.
12. Your
Legal Rights
Under
the PDP Law, you have specific rights in relation to your
personal data. In particular, and subject to the statutory
requirements, you may be entitled to:
a. the right to obtain information;
b. the right to rectification;
c. the right to erasure;
d. the right to restrict processing;
e. the right to object to processing;
f. the right to data portability;
g. the right to complain to National Data Management Office;
and
h. the right to withdraw consent.
You
may exercise any of your rights in relation to your personal data
by writing notice to us by sending an Email to: csdata@catrion.com
13. Cookie Policy
Overview
We use cookies on our website. Insofar as those cookies are not
strictly necessary for the provision of our website, products,
and services, we will ask you to consent to our use of cookies
when you first visit our website.
Not accepting these
cookies may affect your use of our Platforms. See below for more
information about what cookies are, the tracking technology we
use, and how we use them.
What Is A Cookie
A cookie is
a small file that is placed and stored on your browser or the
hard drive of your device. Cookies allow a website owner to
distinguish the activities carried out from your device from
other users of that website.
Cookies do not typically
contain any information that personally identifies a user, but
personal information that we store about you may be linked to the
information stored in and obtained from cookies.
What Types Of Cookies We Use And
How They Work
Our Platforms use both session and
persistent cookies, and first and third-party cookies. Session
cookies exist just for your session on our Platforms and
persistent cookies exist for a longer period and are activated
each time you visit our Platforms. First party cookies are
cookies set by our Platforms and third-party cookies are set by
third party platforms.
We also use cookies for different
purposes. To assist you, we"ve provided a more detailed
explanation of the types of cookies we use below categorized by
the purpose of the cookies.
i. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, progress or complete an order, use a shopping cart or make use of other online services we provide.
ii. Functionality Cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
iii. Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our Platforms. We aggregate this data and analyze it to improve the way our Platforms work and the user experience, for example, by ensuring that users are finding what they are looking for easily.
How
Can I Reject Cookies And/or Delete Existing Cookies
Modern browsers allow you to change your cookie settings. You can
set your browsers or devices to accept all cookies, to notify you
when a cookie is issued, or not to receive cookies at any time.
The last of these means that certain personalized features cannot
then be provided to you and accordingly you may not be able to
take full advantage of all of the website"s features. Each
browser is different, so check the ‘help’, "options" or
"preferences" menu of your browser to learn how to change your
cookie preferences.
14. Notification Of Changes to This Privacy Policy
If
we decide to change our Privacy Policy, we will post those
changes on our Platforms. If at any point, we decide to use
personal data in a manner materially different from that stated
at the time it was collected (and/or where we are required under
applicable law) we will notify you. You will have a choice as to
whether or not we use your personal data in this different
manner. We will use personal data in accordance with the Privacy
Policy under which the personal data was collected until you
agree otherwise, but if you do not accept the amended Privacy
Policy, please stop using our Platforms.
15. CONSENT
FOR DISCLOSURE
You
acknowledge, confirm, and expressly consent that we may disclose
your personal data if this is required by law, or if we determine
in good faith that such disclosure is required in order:
i. to comply with any pending judicial inquiry, judicial order or litigation pertaining to the Platforms.
ii. to compel observance of the general terms and conditions of Catrion;
iii. to respond to claims against us regarding personal data that violate any rights of third parties.
iv. to safeguard the rights, property, and safety of Catrion, its employees, users and the general public.
We may disclose your personal data to competent police or judicial authorities or other official government authorities if we deem this useful or necessary, in our sole discretion, for the investigation of fraud, intellectual property infringement or any other harmful activity, or if we reasonably suspect that such activity may expose us or you to any liability.
These Privacy Policy is reproduced in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the Arabic text will prevail.
16. Usage restrictions
By using the CATRION website or services, you agree not to:
i. Upload or download files that contain viruses, corrupted data, or malicious software.
ii. Do anything that may impact the confidentiality, integrity, or availability of information on CATRION website.
iii. Use any method, program or procedure that interferes or attempts to interfere with the proper functioning of our website.
iv. Upload or download files containing software, data or other information not owned or licensed by you.
v. Publish, or disseminate any material or information that contains defamatory, contrary to Islamic law, offensive to public order or morals teachings or illegal information.
vi. Take any action that imposes a large or unreasonable load on our website"s infrastructure.
vii. Anything that is a violation of the Cybercrime Law or any other related system in the Kingdom of Saudi Arabia.
17. General Provisions
By using this site, you
signify your agreement with CATRION Privacy Policy. We reserve
the right to change, revise, add or delete parts of this policy
at any time. Your continued use of this website following said
possible changes to these terms indicates acceptance of those
changes.
Any questions or comments regarding
CATRION’ Privacy and Secure Usage Policy should be directed to us
by e-mail at:
feedback@catrion.com
18. CONTACT
If
you experience any technical problems during your interaction
with the Platforms, please contact us
Itsupport@catrion.com
Queries,
concerns or complaints regarding your privacy or this Privacy
Policy:
please contact
csdata@catrion.com
Copyright © 2023 CATRION Catering Holding Co. All rights reserved.